We understand that you probably have questions about hiring us to be your Phoenix property manager. We have included answers to some of the most common property management questions here. If you want to know more at any time, don't hesitate to give us a call at 480.374.5500.
Frequently Asked Questions
What are your Phoenix property management fees?
Our management fees are 7.5% of gross monthly rents (minimum of $75.00 per month while occupied...NO CHARGE when vacant!)
Do you charge management fees during a vacancy?
No, management fees are only charged during tenant occupancy.
What financial statements will I receive?
You will receive monthly financial statements for your property outlining income and expenses, as well as a year end statement and 1099. You will also have access to statements and invoices online at anytime through our online portal.
Do you offer direct deposit?
Yes. Your rent distributions can be direct deposited into the account of your choice. We provide this service free of charge.
Tenant screening?
We have an extensive tenant screening process that includes credit check, criminal background check, income verification, and rental history. Our top priority is getting you the best tenants for your investment property.
Do I need to sign the lease for a new tenant?
No. As your property manager, we can sign all lease agreements on your behalf.
What is Transaction Privilege Tax or Rental Tax?
Most cities in Arizona charge a rental tax based upon property rental income. As your property manager, we keep up to date on current rental tax rates and charge the appropriate tax amount to the tenant based upon the city that the property is located within. We collect the tax payment along with rent each month and process the payment to the city, thereby ensuring you are in compliance. We provide this service free of charge.
Do you conduct property inspections?
YES! We conduct routine inspections of your home to ensure it is being properly cared for by the tenant. We also perform special inspections as needed. We do not charge a fee for inspections...they are included free of charge!
How do you handle notices and evictions?
We initiate evictions immediately when necessary and adhere strictly to the law...thereby ensuring our rights (and that means your rights) to the fastest possible vacancy and remarketing of your rental property.
Do you provide a Tenant Replacement Guarantee?
YES! If a tenant that we place does not fulfill their rental obligation during their initial lease term then we will place a new tenant free of charge!
How do you handle repairs and maintenance?
Your property manager will typically order repairs and maintenance for small items (such as leaky faucets or stopped garbage disposal), with no need to contact you. If the required repair is larger (typically greater than $300), we will contact you for authorization. For larger repairs, your property manager will obtain multiple quotes to ensure you get the best pricing possible.
Do you mark-up invoices?
No. We do not charge any fees or mark-ups on invoices or repairs.
Should I have a maintenance reserve?
Yes. A maintenance reserve of $300.00 will allow us to take care of the small repairs and maintenance of your property that are occasionally needed.
What if I have a Home Warranty?
Upon execution of a management agreement, simply provide us the name and number of your warranty company, and we will coordinate the repair through them.
May I conduct repairs myself or use my preferred vendor?
Yes. If you would prefer to handle repairs yourself, or have a preferred vender you would like us to use, just let your property manager know.
How do you advertise my rental property?
We advertise your property in local publications, the MLS and the internet and use property signage to get the most exposure possible and ensure your property is leased as quickly as possible.
How do I get started?
Call us at 480.374.5500 to discuss your property and your specific management needs.
